Shipping and Return Policy

Currency:

KTM's Only is a U.S. based company and as such all prices are listed in U.S. Dollars. Placing your order is your acknowledgement that prices are listed in U.S. Dollars.

Order Processing and Shipping:

Orders are processed during normal business hours and typically ship within 24-48 hours after being processed Monday through Friday. Occasionally, due to manufacture's backorders or restock delivery delays, shipping within 24-48 hours is not possible. While these situations are rare they are out of our control. In the unlikely event we are unable to ship within 24-48 business hours of processing your order you will be notified by email.

To see our business hours go to our Contact Us page. Orders received within an hour of close or after buniness hours are processed the next business day. Email is the primary method for communicating with you about your order. Please provide a working email address and check it for updates.

At KTM's Only shipping is free on any single order totaling $150 or more! Yes you read that correctly. Here's the details on this offer:

1. Free shipping applies only to orders totaling $150 or more.

2. Free shipping applies only to orders shipped to continental U.S. addresses.

3. Shipping requirements other than the least expensive ground shipping method available will NOT be free.

4. Free shipping does NOT apply to orders shipped outside the U.S. or to Alaska and Hawaii.

5. Free shipping does NOT apply to Tires, other oversize or heavy products, or as noted in the product description

6. Tires shipped outside the lower 48 U.S. states will require actual shipping costs to be paid prior to shipping order.

7. Tires are shipped via ground regardless of the shipping method selected at checkout.

8. KTM's Only will determine the best shipper for your order. If you require a specific shipper please select that shipper during checkout.

9. You must select the Free shipping option during checkout to receive free shipping.

During the checkout process you will be presented with shipping options and the estimated cost of these options. Currently we are utilizing UPS, FedEx and US Postal Service shipping services. Not all services are available for all shipping addresses. KTM`s Only may change the carrier selected, without notice, if there are known issues with the carrier selected. If insufficient shipping was collected at checkout you will be notified of the actual shipping costs.

NOTE: Expedited shipping options are not weekend delivery services. Shippers do NOT count the day the package is shipped as part of the time in transit commitment. Examples: 1) A package shipped 2nd Day Air on a Thursday will be delivered on Monday. The first day counted as time in transit is Friday and the second day is delivery day on Monday. Weekend days are not counted as it is not a weekend delivery service. 2) A package shipped Next Day Air on a Friday will be delivered on Monday. USPS Priority is NOT a guaranteed delivery service and time in transit are best case estimates provided by USPS.

Canadian Customers: Orders shipped to Canada via UPS or FedEx shipping may require brokerage fees to be paid on delivery. These brokerage fee are your responsibility. Orders shipped via US Postal Service (USPS) will not incur brokerage fees. Although USPS shipping is initially more expensive than UPS or FedEx shipping, USPS may be less expensive since no brokerage fees will be applied upon delivery. In all cases orders shipped to Canada will require the customer to pay duties and/or taxes at the time of delivery. KTM`s Only will not be responsible for these brokerage, duties, or tax fees.

Orders are processed within 24 hours and typically ship within 24-48 hours after being processed Monday through Friday. Occasionally, due to manufacture's backorder status, shipping within 24-48 hours is not possible. While this is rare it is unfortunately out of our control. If we are unable to ship any item in your order with 24-48 business hours you will be notified by email.

Bank Wire Transfer Orders: Plancing an order via Bank Wire Transfer is your acceptance of ALL responsibility for any loss, damage or return of the package. If the package is returned you will be responsible for all shipping charges involved, both the shipping costs to you and the return shipping costs. Bank Wire Transfers are not refundable. Any excess funds for removed products or returned package will be provided in the form of store credit only. By placing the order and paying via bank wire transfer you are accepting these terms. If you do not agree with these terms do not place an order with Bank Wire Transer as your payment method.

International Shipping: Orders shipped to international destinations may require additional shipping fees from those charged at checkout. It`s rare but occassionally a package is oversized, overweight, or over valued and requires the package to be shipped in multiple packages. In these cases, additional shipping fees will be required before we are able to ship the order.

International orders may be subject to import taxes, duties and other fees required by the local government. These taxes, duties and other fees are the responsibility of the customer. Please make sure you are aware of these potential expenses prior to your purchase. Refusal to pay these fees will return the package to KTM`s Only and return shipping costs will be the customer`s responsibility.

NOTE: Do not refuse delivery for ANY reason. Return shipping costs for refusing to accept delivery are very expensive and will be your responsibiliy in addition to the original shipping costs. If a package is visibly damaged make sure to have the delivery person note this in their system. Accept the package and if there are damaged or missing parts please Contact Us.

International orders may be subject to Customs processing. The amount of time a package is in Customs is out of KTM`s Only control and not in the control of the shipping carrier. We recommend following tracking updates daily. If the package is in Customs longer than a day or two contact your local postal authorities and/or customs to determine why it is still in customs. KTM`s Only has no ability to contact your postal authorities or Customs in your country.

Shipping Address:

KTM`s Only will only ship to the verified credit card billling address for first-time customers. In other rare cases KTM`s Only will not be able to ship to the shipping address specified. Typically this is a result of signs there may be a risk of payment fraud. If possible always have us ship to your credit card billing address if paying via credit card or your ship to address in your PayPal payment if paying via PayPal. PayPal seller policies require us to ship the the shipping address listed in your PayPal payment. KTM`s Only reserves the right to determine the potential for payment fraud and take necessary actions to prevent this fraud.

Additional Shipping Details:

When selecting a shipping option please remember the following:

1. We ship from San Clemente, California and various Distribution Centers across the USA.
2. We do not offer Saturday or Sunday delivery options.
3. Next Day Air, 2nd Day Air, 3 Day Select, and Ground are NOT Saturday or Sunday delivery options.
4. When calculating the delivery date remember shippers do not count the day a package was shipped. Shipping options are time in transit only. Total time for order to arrive is processing time plus time in transit.
5. At our discretion the shipping carrier selected may be changed to an equivalent shipping method.
6. Delivered packages are no longer in the control of KTM`s Only or the shipping carrier and become the responsibility of the buyer to secure. Packages stolen after delivery are not the responsibility of KTM`s Only or the shipping carrier. If you are concerned about package theft you must request and pay for signature required delivery service BEFORE your order ships. In some cases KTM`s Only will make the determination to ship a package or packages signature required without a specific request to prevent possible package theft after deliviery.

Shipment Issues:

In the unlikely event there is an issue with an order you must notify us within one week of receiving your order. You can contact us using our Contact Us page.

Packages delivered are no longer in the control of KTM`s Only or the shipping carrier and become the responsibility of the buyer to secure. Stolen packages after delivery has been made are not the responsibility of KTM`s Only or the shipping carrier. If you are concerned about package theft after delivery you must request and pay for signature required delivery service BEFORE your order ships.

Damaged Shipment:

In the unlikely event there is damage to a product(s) you must notify us using our Contact Us page one week of receiving the order. Keep the original shipping box and packaging material as well as the manufactures packaging. If the damage is visible prior to opening the manufactures packaging please do NOT open it. Again, retain all original shipping and packaging and notify us as quickly as possible. We can assure you we'll resolve this in a timely manner.

Return Policy:

We do not accept returns for products that have been installed, used or removed from the manufactures packaging. Electronics are not eligible for return. Requests for returns must occur within two weeks from the order. All returns require a Return of Merchandise Authorization Number (RMA #). To receive a RMA # please email us using our Contact Us page and include the following information:

• Order number.

• Reason for return each item

Return shipping costs are paid by the customer. Original shipping costs will not be refunded. Refunds for authorized returns will be processed in 3-5 business days once the merchandise is received. No C.O.D. returns will be accepted. No returns without an RMA# will be accepted. Orders that qualified for free shipping must maintain the free shipping qualification or the original shipping costs will be deducted. Some products can not be returned such as build to order products, batteries, electronic/electrical products, undergarments, special order items, engine components, built heads, clearance and discontinued products, etc.

Exchange Policy:

Exchanges are under the same conditions as returns, so please read the Return Policy section in addition to this section. Exchanges also require a RMA # and as with returns shipping costs, both original and return shipping costs, are the responsibility of the customer. Products must be new and unopened from the orginal manufacturers packaging. Read the ‘Return Policy' for information on requesting an RMA #. Requests for exchanges must occur within two weeks from the order. No C.O.D. exchanges will be accepted. No exchanges without an RMA# will be accepted.

Incorrect, Defective, Mispackaged, or Damaged Products:

In the extremely unlikely event you should receive an incorrect, defective, mispackaged, or damaged product notify KTM`s Only immediately before taking any other action to remedy the issue. KTM`s Only will do everything reasonable to resolve the issue quickly and with as little inconvenience to you as possible. Your responsibility is to give KTM`s Only the opportunity to resolve this issue before altering the product or replacing it. If the product is altered without KTM`s Only prior written approval you will have forfeited any right to have KTM`s Only resolve this product issue. If you replace the product without KTM`s Only prior written approval the product will be subject to KTM`s Only Return Policy. Again, KTM`s Only has a stellar reputation for customer service. Please Contact Us immediately if there are any product issues and give us the opportunity to demonstrate to you our industry leading customer service.

In the event a product needs to replaced or replacement parts due to a shipping error or a defective, mispackaged, or damaged product, KTM`s Only or the manufacturer will only ship the replacement product(s) to the original shipping address. Shipping of the replacement product/parts will be ground shipping unless the original shipping was expedited and a request is made to match the original shipping method. KTM`s Only will not ship the replacement product at a shipping level higher than the original shipping method. Return shipping of the product will be your responsibility if you decline to have us or the manufacturer resolve any installation issue or replace a defective part. In the case of an incorrect product being shipped, a return shipping label from the original shipping address will be sent with the correct product(s). Return product(s) must be returned within one week using the return shipping label provided to avoid being charged for the product(s). In some cases KTM`s Only can only ship the replacement product(s) once the return product(s) have been received. KTM`s Only or the manufacturer is not responsible for shipping expenses for any other location other than the original shipping address in the order.

INTERNATIONAL CUSTOMERS: KTM`s Only is not able to provide a return shipping label for orders shipped internationally. Return shipping will be your responsibily unless we provide you with prior approval of return shipping costs. If you expect to be reimbursed for return shipping costs you MUST receive our written approval of the shipping costs BEFORE shipping the product back. Failure to do so will forfeit any reimbursement.